| 1. When will my order ship? |
| Orders will be processed and shipped out in the order that it is received. Most orders ship out within the same business day. |
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| 2. How much will it cost to ship my items? |
| Orders $300 and up ship free (Only in Continental US via UPS Ground). Shipping charges will be determined automatically before checkout. |
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| 3. What payment methods do you accept? |
| We accept all Major Credit Cards (Visa, Mastercard, Discover, and American Express), PayPal (PayPal Confirmed addresses only), and Wire transfers. |
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| 4. Do I have to pay sales tax? |
| IMPORTANT INFORMATION REGARDING SALES TAX AND RESALE CERTIFICATES
By Califormia state law, all California customers who wish to resell to consumers in California must have a reseller's permit. In compliance with California state requirements, Trendy U must collect valid resale permits and tax licenses or charge all California customers sales tax.
Any California customers who wish to be reimbursed the sales tax you were charged needs to contact customer support by:
Email: trendyufashion@gmail.com
Phone: 213.531.7703
Fax: 213.627.8233 |
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| 5. How do I make changes to my order? |
| Please contact us via email and put "Change my order" in the subject line. |
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| 6. When will my credit card be charged? |
| Your card will be charged only for the amount of items available at the time your order is being shipped. |
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| 7. Where can you ship orders? |
| I ship anywhere in the U.S., Canada, and Worldwide. |
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| 8. Where can I find my package invoice? |
| Your invoice will be included in your shipment, and is usually taped to the outside of the box. |
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| 9. Do you accept International Orders? |
| We welcome all international customers. We encourage all international customers to make wire transfers or credit card payments. Customers paying with a credit card are required to send a copy of their ID and credit card (front and back). |
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| 10. How long does it take to process a return? |
| Once your return package is received, it generally takes 1-5 business days to file the necessary paperwork and issue a refund. |
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| 11. How do I return an item & what is your return policy? |
| In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 15 days of the receipt of merchandise. A restocking fee of up to 15% of the value of the merchandise may be imposed on non-defective returns. |
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| 12. How do I cancel an order? |
| Trendy U processes your orders as soon as possible. Upon notification of out of stock merchandise, customers have 24 hours to cancel the entire order. If no request to cancel has been made within the 24 hour period, the order will be shipped as is and the customer will be refunded for any out of stock items.
Contact number: 213.531.7703
You can reach customer service between the hours of
9:00 AM - 5:00 PM PST
Email us at trendyufashon@gmail.com |
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| 13. I received the incorrect item. What should I do now? |
| Please contact us via email and include "Received Incorrect Item" in the subject line. |
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| 14. Do you offer a Catalog? |
| Currently, we do not offer a printed catalog, but we can send you a web-catalog upon request. |
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